Packages

Managed IT & Service Desk

	MSP Complete	MSP Complete Advanced	MSP Complete Plus
Includes Premium SLA
Unlimited 24×7 Access to Service Desk
Includes Premium SLA
Live Chat Support
TXT To Ticket
Third Party Vendor Support *
24×7 Proactive Monitoring and Alerting
Client Documentation Portal
Secure Password Vault
Unlimited Onsite Remediation
Microsoft 365 / Gsuite Administration & Management
Full Back-Up Management*
Pre-Scheduled On-Site Support Visits	Optional	Optional	Optional
	Klik to quote	Klik to quote	Klik to quote

Strategic Advisory & Rerporting

	MSP Complete	MSP Complete Advanced	MSP Complete Plus
Unlimited Access to Expert IT Consulting
Dedicated Account Manager
Custom Live Analytics Dashboard
Issue Trend Analysis
Monthly Program Reporting
Monthly Program Analytics
Quarterly IT Infrastructure Assessment and Strategic Roadmap
Dedicated Virtual Chief Information Officer (vCIO)
	Klik to quote	Klik to quote	Klik to quote

Managed Security Services

	MSP Complete	MSP Complete Advanced	MSP Complete Plus
Managed EndPoint Protection / AntiVirus / AntiMalware
Managed EndPoint Web Security & Content Filtering
Managed EndPoint DLP
Managed Ransomware Protection
Managed Peripheral Control (e.g. USB)
Managed EndPoint Detection & Response (EDR)	Optional
Managed Advanced Threat Detection & Resposne	Optional	Optional
Email Security***	Optional	(ATP Plan 1)	(ATP Plan 2)
Email Security With Advanced Threat Response	Optional	Optional
DarkWeb Credential Monitoring	Optional
Phishing Simulation	Optional
Security Awareness Training	Optional	Optional
SIEM With 24×7 Security Operations	Optional	Optional
MFA & SSO Services	Optional	Optional	Optional
Incident Response Retainer with 24×7 SLA	Optional	Optional	Optional
File Integrity Monitoring	Optional	Optional	Optional
Threat Hunting	Optional	Optional	Optional
Ongoing Security Program management	Optional	Optional	Optional
Security Advisory services	Optional	Optional	Optional
Policies & Procedures	Optional	Optional	Optional
Annual Penetration Testing	Optional	Optional	Optional
Monthly Vulnerability Scanning	Optional	Optional	Optional
Monthly Password Auditing	Optional	Optional	Optional
Annual Incident Response Readiness	Optional	Optional	Optional
	Klik to quote	Klik to quote	Klik to quote

Cloud Services

	MSP Complete	MSP Complete Advanced	MSP Complete Plus
Office 365 License Included:	Optional	E3	E3
-OneDrive Cloud File Storage	Optional	Unlimited	Unlimited
-Office Applications	Optional
-Mobile Device Management	Optional
Azure Active Directory License Included:	Optional	Premium P1	Premium P1
-Self-Service Password Reset	Optional
-Single Sign-On	Optional
Conditional Access	Optional
Cloud Back-Up	Optional	Optional	Optional
Disaster Recovery-as-a-Service (DRaaS)	Optional	Optional	Optional
	Klik to quote	Klik to quote	Klik to quote